Frequently Asked Question

1. How long will it take until I will receive my order?

Have you been waiting a longer period of time? Please give us a call or send us an e-mail.

2. How will my order be delivered?

All orders placed via Nigitale webshop will be delivered by DHL. Still haven’t received an order confirmation after 2 days? Please give us a call or send us an e-mail. 

3. What payment options do you offer?

We provide a few different payment options:
– iDEAL
– PayPal
– Apple pay, Google Pay
– Credit Card Credit Card, Amex
– Bancontact

 4. Are the prices that are being shown in the webshop including VAT?  

All our prices are including VAT.

5. How much will be charged for the shipment?

Shipping costs are €3.95 for a mailbox package & € 5.95 for all other packages (under 2kg). Free Shipping to Netherlands and Belgium from €75,-

6. How can I track my order?

You will receive a shipping confirmation by email, after the order has been transferred from our warehouse at DHL. In addition, you will receive an email with the track&trace code, so that you can follow your order, where you can also find the delivery time.Have you been waiting a longer period of time? Please give us a call or send us an e-mail. 

7. Can the order be delivered to another address?

Yes, it is possible to deliver your order at a different address than your billing address. During the ordering process, you have the option to provide a different shipping address, different from the billing address.

8. I haven't received my order yet, what should I do?

It rarely occurs that an order is not delivered. Unfortunately, it might happen in a few cases. If there are problems (and you have received a track&trace code), you can contact DHL. If your order is not yet in after a week, you can contact Nigitale's Customer Service.

9. What is the return policy?

You can return your order within 30 days of shipping, unfortunately this is not possible after this (unless the issue is covered by the warranty).

Do you have any additional questions? Please give us a call or send us an e-mail.